Returns & Exchanges
At Basecamp, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Label and Ship
Print the prepaid shipping label provided by the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing