Frequently Asked Questions
Everything you need to know about shopping with Basecamp, from sizing to shipping.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and offer fit recommendations (e.g., true to size, oversized, or slim fit) to help you make the right choice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic orders, and you can initiate the process through our online Return Portal.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your materials sustainably sourced?
At Basecamp, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our partner factories annually for fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Do you ship internationally?
Yes, Basecamp ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.